Reference

Terms & Conditions For Your 99clover Account

99clover Terms & Conditions set out how you open an account, use the lobby, connect DANA or QRIS, and request help when an account or wallet status needs…

Account stepsWallet recordsPolicy contact

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What These Terms Cover In Indonesia

99clover Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions explain the agreement between you and us when you create, access or use a 99clover account. They cover accurate account details, phone verification, keeping login credentials private, permitted access, game and lobby conduct, payment instructions, wallet status checks, transaction records, policy changes

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and account closure. Access depends on local law, and you must stop using the account where local law permits access only under conditions you cannot meet. DANA, OVO, GoPay and QRIS may appear as payment choices, but each transaction remains subject to the account name, verification
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result and instructions shown at the time. Bank transfer and virtual account records should be kept until the related status is settled. We may pause an account or request clarification when details conflict, a payment cannot be matched, or these Terms & Conditions are not followed.
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Contact us before taking another payment step if a status is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

A Clear Route For Policy Questions

A clear contact path helps you act on the Terms & Conditions instead of guessing at a wallet or login status.

Account access If phone verification or login access does not match the Terms & Conditions, contact support through the account help route. Share your registered phone number and the exact message shown, rather than sending your password or wallet PIN.

Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and selected rail through the cashier support path. We use those details to check whether the record is pending, matched or needs clarification under the policy.

Policy changes When you need a clause explained or want to ask about a revised Terms & Conditions page, use the contact path attached to the policy area. Quote the section heading so our team can address the exact wording you mean.

DATA AND ACCESS

How We Apply These Account Rules

Our Terms & Conditions work alongside the account controls you see during sign-up and payment handling.

Account data

We use your registered phone number and account details to connect your access request with the Terms & Conditions. Keep those details current; a mismatch can require clarification before we can act on an account or payment request.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a transaction to your account. Keep the receipt until the status is settled, and send only the reference requested through the support route.

Cookies

Cookies may keep the policy page, login path and account session working on your device. Your browser settings can remove them, but doing so may require you to repeat phone verification or sign in before continuing.

Login security

You are responsible for protecting your password, phone access and session. Our Terms & Conditions do not permit sharing account credentials. If access looks unfamiliar, stop using the session and contact support with the account details we request.

Retention checks

We retain account and transaction records for the period needed to apply these Terms & Conditions, answer disputes and meet applicable legal duties. A request about stored records should include your registered phone number for matching.

Change requests

To correct account details, ask about retained data or request clarification of a clause, use the policy contact route. We may verify ownership first, then explain what can be changed and which records must remain available.

Terms & Conditions Questions Answered

These questions focus on the decisions you make before opening or using an account under our Terms & Conditions. We address account ownership, local access, payment evidence, device changes and data requests in plain English. If your situation is not covered, quote the relevant clause when you contact support so we can respond to the policy point rather than make assumptions.

You can open the Terms & Conditions page from the policy link on our site before creating an account. Read it together with the account prompts, especially the phone verification step and payment instructions for DANA, OVO, GoPay or QRIS.

Yes. Access depends on local law. You must use the account only where local law permits and follow any applicable eligibility conditions. If you cannot meet those conditions, do not continue with account access or a payment request.

You need to provide accurate account details and complete phone verification before account access. Keep your login information private and use one account path for your own details. We may ask for clarification when the submitted information does not match.

Payment records must be traceable to your account and the rail you selected. Keep receipts for DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. If a status stalls, send the reference through support rather than repeating the payment.

You may sign in through a supported mobile browser or desktop path, but the same Terms & Conditions apply on every device. A new device or cleared cookies can trigger another sign-in or phone verification step before access continues.

Use the policy contact route and identify the registered phone number, the detail you want corrected and the reason for the request. We may verify account ownership before changing information, while records needed for transaction or legal checks may remain.

We may pause access, hold a request for clarification or close the account when the policy is not followed. This can include inaccurate details, shared credentials or an unmatched payment. Contact support first if you believe a status was applied in error.

Terms & Conditions For Your 99clover Account

A Clear Route For Policy Questions

How We Apply These Account Rules

Account data

Payment records

Cookies

Login security

Retention checks

Change requests

Terms & Conditions Questions Answered

01 Where can I read 99clover Terms & Conditions?

02 Does access under these Terms & Conditions depend on local law?

03 What account step do the Terms & Conditions require first?

04 How do payment records fit into 99clover Terms & Conditions?

05 Can I access my account from another device?

06 How do I request a correction to my account data?

07 What happens if I do not follow these Terms & Conditions?

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