Reference

99clover Privacy Policy

The 99clover Privacy Policy explains what we collect when you open an account, sign in, verify your phone, or use DANA, OVO, GoPay and QRIS.

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CONTACT WHEN NEEDED

Privacy Help Beside Account Support

A clear contact path matters when your account record or wallet status looks unfamiliar. Start from the support route connected to your 99clover account and include the phone number on the account…

Account privacy request Ask us to explain, correct or remove account details through the support path linked to your account. Include your verified phone number and the specific record you want us to check.
Wallet record check For DANA, OVO, GoPay or QRIS questions, send the transaction reference and status shown in your account. We use those details to investigate without requesting your wallet PIN.
Device access concern If a sign-in or device entry looks unfamiliar, tell us the approximate time and device path. We can review the account event and guide you through the next access step.
DATA HANDLING DETAILS

What We Do With Your Account Data

Privacy is handled through ordinary account operations rather than hidden steps. We separate contact details, payment references and device signals by purpose, limit staff access to what support work requires, and use…

Account details

We use your phone number and account details to identify the right account, complete phone verification and send access or support messages. Keeping these details current helps us avoid changing the wrong record.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a payment event. We do not need your wallet PIN or full banking password for that match.

Cookies and sessions

Cookies and similar browser storage help maintain your sign-in session and identify page errors. You can clear or restrict them in your browser, though account access may then require another sign-in.

Security checks

We compare phone verification, sign-in timing and device signals when an account change or unusual access needs checking. Never send a password, wallet PIN or one-time code through a support message.

Retention choices

We retain records for the period needed for account security, payment matching, support handling or legal duties. When a record is no longer needed for those purposes, our handling follows the applicable retention process.

Changes to your data

You can ask us to correct account details or explain how a record is used. Send the request from your account support route with enough detail for us to confirm the account before making a change.

Privacy Policy Answers For 99clover

These Privacy Policy answers focus on the questions you may have before opening an account or connecting an Indonesian wallet. We keep each answer tied to an actual account step, payment reference or device action, so you know what to prepare when contacting us. Where access is discussed, it depends on local law.

It covers account details, phone verification, sign-in and device records, cookies, support messages, payment references and retention. The Privacy Policy also explains how we use those details for account access, security, payment matching and requests to correct your record.

We may collect the phone number and account details needed for access, along with verification results and security signals from your sign-in. If you use DANA, OVO, GoPay or QRIS, we also handle the related payment reference and status.

Yes. The Privacy Policy covers the payment reference and status connected with DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account activity. We use those references to match an event, not to request your wallet PIN.

Use the support path connected to your account and describe the exact detail that needs correction. Include your verified phone number and the reason for the request. We confirm account ownership before changing contact, access or payment-related records.

Cookies and browser storage help keep your session active and help us identify page or sign-in errors. You can clear or restrict them through browser settings. After doing so, you may need to sign in again before reaching the lobby.

We keep each record while it is needed for account security, payment reconciliation, support handling or legal duties. The retention period can differ by record type. When the purpose ends, handling follows the applicable deletion or retention process.

Send the question through the support route linked to your 99clover account. State whether it concerns account access, a device event, a DANA or QRIS reference, or another record. Do not include your password, wallet PIN or one-time code.

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